I want my insurer to pay. Why should I use your bodyshop instead of their preferred repairer?

You can usually choose where your vehicle is repaired, even if your insurer recommends a preferred repairer. Many insurer network repairers operate on fixed-rate contracts, which can prioritise throughput and cost controls. Scuffed Up is an independent, Swansea-based accident repair centre focused on repair quality and vehicle safety, with certified processes and experienced technicians. We also help make the process simple by guiding you through authorisation steps and communicating with the insurer where needed.

How much does it cost if my insurer is paying?

If the claim is covered under your policy, the insurer typically pays the repair costs whether you use a network repairer or your chosen repairer. In many cases, the main amount you pay is your policy excess (if applicable). Any additional costs depend on your policy terms and the circumstances of the claim, and we’ll explain any implications clearly before work begins.

Can I still book with Scuffed Up if my insurer tells me to use another bodyshop?

In many cases, yes. If you’d like to use Scuffed Up, book an appointment and share your insurer details and claim reference (if you have one). We’ll advise you on the next steps and help you communicate your preference clearly to your insurer or accident management provider.

Do you offer courtesy cars?

Courtesy cars may be available subject to availability and eligibility. If you need a replacement vehicle, mention it when booking and we’ll confirm the options available for your repair and circumstances.

What should I bring to my appointment?

Bring your vehicle registration number and a brief summary of what happened. If you’re claiming through insurance, bring your insurer name and claim reference (if available). Photos of the damage are helpful but not essential.

Book an Appointment

Fast, friendly vehicle repairs in Swansea — with quality you can trust.

Use the form below to request a booking. If you’re claiming through insurance, you can still choose Scuffed Up — we’ll help with the process.

Book an Appointment

Booking your appointment is simple, and our team is ready to provide the attention, care, and expertise you deserve. Let’s get started—pick a time that works for you.

What do we repair?

Accident repair (insurance claim or private)
Scratches, scuffs & paintwork
Dent repair / panel repair
Bumper repairs & refinishing
Structural repairs
ADAS recalibration
Four-wheel alignment
Estimate / inspection appointment

How the booking works

Pick a time using the scheduler
Tell us what’s happened (photos help)
We confirm your appointment and next steps

Most inspections take 15–30 minutes. If the vehicle needs to stay with us, we’ll explain the timeline clearly before anything begins.

Insurance customers: yes, your insurer can still pay

You are entitled to choose your repairer. If your policy covers the claim, your insurer typically pays for repairs as they would with any network repairer — you’ll usually only pay your policy excess, if applicable.

We can help by:

Speaking with your insurer / accident management company
Explaining the repair process and authorisation steps
Keeping everything documented and transparent

You stay in control — and your car gets repaired properly.

Courtesy cars & keeping you mobile

We know life doesn’t stop because your car is in the shop.

Subject to availability and eligibility, we can arrange a courtesy vehicle and keep you updated throughout your repair.

Note: Like-for-like and premium replacement options may be available depending on circumstances.

Need help quickly?

If your vehicle is unsafe to drive, or you need urgent advice, call us and we’ll guide you.

Phone: 01792 793738
Email: help@scuffedup.co.uk
Location: Swansea, South Wales

CALL US NOW

Mazda 3 wing being repaired by Scuffed Up in Swansea

Dacia Sandero in White - Front End Replacement, front wing, bumper and parts all removed from car

Dent pulling with wiggly wire removing dent front Dacia Sandero door

Book an Appointment

Book an Appointment

What do we repair?

How the booking works

Insurance customers: yes, your insurer can still pay

Courtesy cars & keeping you mobile

Need help quickly?

VISIT US TODAY