Introduction to Scuffed Up

Located in the heart of Swansea Enterprise Park, Scuffed Up stands out as a leading car body repair specialist, dedicated to providing expert repair services for vehicles involved in accidents or in need of general maintenance. Our experienced team understands that every car and every situation is unique, which is why we approach each repair with care, professionalism, and attention to detail.

From the moment you contact us, our process is designed to be straightforward and secure. We guide you through every step, from initial verification and claim handling to working directly with insurers to verify fault and ensure your claim is managed efficiently. Our team takes pride in keeping you informed, explaining each stage clearly so you always know what’s happening with your vehicle.

Whether your car has suffered scratches, scuffs, or more significant damage, Scuffed Up responds quickly and thoughtfully. We believe in a human approach to car repairs—listening to your concerns, answering your questions, and making sure you feel confident and supported throughout the process. Our reputation across Swansea and Wales is built on completing repairs to the highest standard, ensuring your vehicle is fixed properly and ready to get back on the road in no time.

At Scuffed Up, customer care is at the core of everything we do. We take the time to speak with you, understand your needs, and tailor our services to suit your situation. From booking your appointment to handing back your keys, our team is committed to delivering a seamless, stress-free experience. When you choose Scuffed Up, you’re choosing a team that values quality work, clear communication, and the people behind every car we repair.

Non-Fault Accident?

Before You Call Your Insurer — Read This

If you've been involved in a non-fault accident, the next steps matter more than most drivers realise.

Once you call your insurer, you may be steered toward their repair network, their accident management partner, or a claims process that removes your choice. Once they know about a claim, your premiums will be affected.

You do not have to accept this.

At Scuffed Up, we help drivers protect their rights, arrange repairs correctly, and deal with insurers without pressure or shortcuts.

What Is a Non-Fault Accident?

A non-fault accident usually means:

• Another driver caused the accident

• Their insurer is responsible for the costs

• You should not be financially disadvantaged

This includes:

• Rear-end collisions

• Parked vehicle damage

• Hit-and-run incidents (with evidence)

• Accidents where liability is clearly not yours

🚨 Important: You Can Choose Your Repairer

Even in a non-fault claim, you are legally entitled to choose where your vehicle is repaired.

Insurers may suggest or encourage their preferred repairer — but this is not mandatory.

Choosing your own bodyshop means:

• Your car is repaired properly, not cheaply

• Repairs aren't rushed to meet insurer targets

• Safety systems (ADAS) are handled correctly

• You deal with real people, not call centres

We Regularly Deal With These Insurers

We work with — and handle claims involving — major UK insurers including:

• Aviva

• AXA

• Admiral

• Direct Line

• LV=

• Hastings Direct

• Churchill

• esure

Choosing Scuffed Up does not invalidate your claim.

( Common Non-Fault Accident Questions (Answered Clearly) )

• No. If you're non-fault, you can speak to a repair specialist before contacting your insurer — and often this puts you in a stronger position.

• A correctly handled non-fault claim should not affect your no-claims bonus, provided costs are recovered from the at-fault party.

• In many non-fault cases:

  • Repairs are paid by the at-fault insurer

  • Your excess will be recoverable

  • Courtesy or replacement vehicles may be provided

  We explain everything before anything is agreed.

• You can decline. You are entitled to choose — even if it requires a calm but firm response. We help customers navigate this conversation every week.

• Independent, family-run accident repair centre

  • BSI BS10125 certified

  • ATA-qualified technicians

  • ADAS-aware repair processes

  • Experience handling non-fault claims properly

  • No pressure, no call-centre scripts

  Our role is simple:
  Protect your vehicle, your rights, and your peace of mind.

• Assessing the damage

  • Explaining your rights clearly

  • Liaising with insurers where needed

  • Ensuring repairs are done correctly

  • Keeping the process straightforward

  No jargon. No hard sell.

If you've been involved in a non-fault accident, the best time to act is before insurers make decisions for you.